Terms & Conditions

About These Terms

These Terms and Conditions explain the basis on which Harley Elite Academy Limited, trading through Harley Elite by HeLa® Academy, provides website services, educational materials, online courses, live virtual training and in-clinic practical training.

In these Terms, references to “Harley Elite”, “HeLa® Academy”, “the Academy”, “we”, “us” or “our” mean Harley Elite Academy Limited, company number 15642750.

References to “you”, “your”, “student”, “delegate” or “customer” mean the person purchasing, accessing or participating in our services.

General Terms

You must use our website and services only for lawful purposes. You must not use the website in any manner that could damage, disable, overload or impair its operation or interfere with another person’s use.

We may update, suspend, withdraw or change any part of the website where reasonably necessary. We do not guarantee that every page or service will always be available without interruption.

Course descriptions, dates, trainer details, locations, prices and availability may be updated from time to time. The details confirmed in your booking confirmation form part of your agreement with us.

Eligibility and Entry Requirements

Certain courses may require previous qualifications, professional registration, practical experience, insurance or evidence that the proposed treatment falls within the student’s lawful professional scope.

Entry requirements are displayed on the relevant course page or provided before enrolment. You are responsible for supplying accurate information about your experience and qualifications.

We may request identification, qualifications, professional registration details or other supporting evidence before granting access to a course or practical training session.

The Academy may refuse or postpone practical training where a student does not meet the stated entry requirements. Any refund entitlement will depend on the circumstances, the information supplied by the student and applicable consumer law.

Bookings, Prices and Payments

3.1 Booking confirmation

A booking is not confirmed until the required payment or agreed deposit has been received and we have issued a booking confirmation.

3.2 Prices

Course prices are displayed on the website or included in a written quotation. We may correct an obvious pricing error before accepting a booking.

3.3 Deposits

Where a deposit option is offered, the deposit reserves trainer availability, administrative resources, practical space and, where applicable, model or product preparation.

Describing a deposit as non-refundable does not exclude or restrict any cancellation or refund right that a consumer has under applicable law.

3.4 Outstanding balances

Any remaining balance must be paid by the deadline stated in the booking confirmation. We may withhold course access, practical attendance or certification until all amounts due have been paid.

3.5 Payment plans

Where a payment plan is agreed, all instalments remain payable in accordance with that agreement unless a statutory cancellation right applies or we confirm a different arrangement in writing.

Online Courses and Digital Content

Online courses may include videos, live sessions, downloadable documents, assessments, presentations, manuals, images, treatment protocols and other digital educational materials.

Your course access is personal to you. You must not provide your login details to another person or allow another person to access the course through your account.

Course access periods may vary. The applicable access period will be stated on the course page, in the enrolment information or in your booking confirmation.

We may temporarily interrupt digital access for maintenance, security updates or circumstances outside our reasonable control. We will take reasonable steps to restore access.

In-Clinic and Practical Training

Students must arrive at the stated time and comply with the trainer’s instructions, clinic procedures, health and safety requirements, infection-control procedures and professional conduct standards.

Practical training dates, locations, trainers, clinic arrangements and models may occasionally change where reasonably necessary.

Where training involves models, model participation cannot be guaranteed in every circumstance. Treatment suitability remains subject to consultation, contraindications, informed consent and the clinical judgement of the supervising professional.

Students must not perform a procedure where instructed not to do so by the trainer or where it would be unsafe, inappropriate or outside their professional scope.

Assessments, Completion and Certificates

A certificate is issued only after the student has met the relevant completion requirements. These may include attendance, online learning, assessments, case studies, practical participation, payment of all course fees and compliance with Academy procedures.

Enrolment or attendance does not automatically guarantee successful completion or certification.

Certificates confirm completion of the course described on the certificate. They do not by themselves grant a professional licence, statutory registration, insurance approval or permission to perform a treatment in every country or jurisdiction.

Students are responsible for checking local laws, licensing requirements, insurance conditions and professional scope-of-practice requirements before offering treatments.

We may withhold, suspend or revoke a certificate where it was obtained through fraud, impersonation, false information, assessment misconduct or a material breach of these Terms.

Consumer Cancellation Rights

7.1 Fourteen-day cancellation period

Where you are purchasing as a consumer through the website, by telephone or through another distance-sales method, you may have a legal right to cancel within 14 days after the contract is concluded, without giving a reason.

To exercise this right, you must send us a clear cancellation statement before the cancellation period expires. You may contact us by email at:

info@harleyeliteacademy.com

7.2 Starting a service during the cancellation period

Where you expressly request that a training service starts during the 14-day cancellation period, you may be required to pay a proportionate amount for the service supplied before you cancel.

If the service has been fully performed during the cancellation period following your express request and acknowledgement, your statutory cancellation right may be lost to the extent permitted by law.

7.3 Immediate digital access

Where digital content is supplied immediately, we may ask you to expressly consent to receiving the content during the 14-day cancellation period and to acknowledge that beginning the supply may affect or end your right to cancel.

Merely including this provision in these Terms does not replace any separate express consent or acknowledgement required at checkout.

7.4 Business customers

Statutory consumer cancellation rights generally do not apply where a booking is made wholly for business purposes and the purchaser is not acting as a consumer. Business bookings remain subject to the contractual cancellation terms displayed during booking or included in the relevant quotation.

Refund Policy

8.1 Valid statutory cancellation

Where you validly exercise a statutory right to cancel, we will provide any refund due in accordance with applicable law, using the original payment method unless otherwise agreed.

8.2 Before course access or attendance

A refund request made before online access has been activated, before digital materials have been supplied and before practical or live training has begun will be assessed under your statutory rights and the booking terms applicable to the course.

8.3 After digital access or course commencement

Subject to your statutory rights, refunds will not normally be provided after you have accessed substantial course materials, downloaded protected resources, attended a live session, attended practical training or completed the course.

8.4 Change of mind outside the cancellation period

After any applicable statutory cancellation period has expired, payments and deposits are normally non-refundable for a change of mind, inability to attend, personal scheduling conflict, travel disruption or failure to meet a requirement that was clearly disclosed before booking.

8.5 Faulty or misdescribed services

Nothing in these Terms limits your legal rights where services or digital content are not provided with reasonable care and skill, are faulty, or are materially different from their description.

8.6 Promotions and bundled packages

Where a course forms part of a package containing products, devices, starter kits or several courses, any refund calculation may take account of items already supplied, services already performed and course access already used, where permitted by law.

Rescheduling by the Student

A student may request to transfer an in-clinic or scheduled live-training booking to another available date once, provided that at least 30 calendar days’ written notice is given.

Rescheduling is subject to trainer, clinic, model and venue availability. We cannot guarantee a particular replacement date.

Requests received fewer than 30 calendar days before the training date may be refused or may incur a reasonable rescheduling fee reflecting costs and losses caused by the change.

Failure to attend without prior written notice will normally be treated as a completed booking, and no refund or free transfer will be due, subject always to applicable consumer law and exceptional circumstances.

A transferred booking cannot normally be transferred a second time unless the Academy agrees in writing.

Cancellation or Rescheduling by the Academy

We may cancel, postpone, relocate or reschedule a course because of trainer illness, insufficient attendance, clinical safety concerns, model unavailability, venue problems, transport disruption, force majeure or other circumstances that make delivery impractical or unsafe.

Where we cancel a scheduled course, we will normally offer one of the following, depending on the circumstances:

• An alternative training date;
• A transfer to a reasonably equivalent course;
• Account credit; or
• A refund of the affected course fee where required.

We recommend booking flexible travel and accommodation. To the fullest extent permitted by law, we are not responsible for independent travel, accommodation, visa, childcare, loss-of-earnings or other consequential costs incurred by a delegate.

Delegate Conduct

Students must behave professionally and respectfully toward trainers, staff, models, patients, other students and partner clinics.

We may remove, suspend or refuse further participation to any person whose behaviour is unsafe, abusive, threatening, discriminatory, disruptive, defamatory, dishonest or materially harmful to the learning environment.

Serious misconduct may result in termination of access without a refund, where lawful and proportionate.

Photography, filming or recording during practical training is permitted only where the Academy, trainer and every identifiable person have given permission.

Educational, Medical and Professional Disclaimer

Course content is provided for professional education and continuing professional development. It is not a substitute for a medical qualification, professional registration, supervised clinical experience, appropriate insurance or independent legal and regulatory advice.

Laws and professional rules differ between countries, regions and professions. Students are responsible for confirming whether they may legally and safely perform a treatment in their intended jurisdiction.

Completion of a course does not guarantee employment, business income, insurance approval, professional registration or permission from a regulator.

Treatment outcomes vary between individuals. Training examples, demonstrations, photographs and case studies must not be treated as a guarantee of a particular clinical or commercial result.

Intellectual Property

Unless otherwise stated, all website content, branding, text, course structures, presentations, videos, images, manuals, treatment protocols, assessments, downloads, graphics and other materials are owned by or licensed to Harley Elite Academy Limited.

Purchasing a course grants you a limited, personal, non-exclusive and non-transferable right to use the materials for your own learning.

You must not:

• Copy or reproduce course materials;
• Share account access or files with another person;
• Record or redistribute videos or live sessions;
• Upload materials to another website or platform;
• Resell, teach or commercially exploit our content;
• Remove copyright, trademark or ownership notices;
• Present our certification, branding or materials in a misleading manner.

Unauthorised use may result in termination of access and legal action.

Limitation of Liability

Nothing in these Terms excludes or limits liability where exclusion or limitation would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to the preceding paragraph, we are not responsible for losses that were not reasonably foreseeable when the contract was formed, losses caused by inaccurate information supplied by the student, or losses resulting from the student acting outside their qualifications, insurance or lawful professional scope.

Where a customer acts wholly or mainly for business purposes, we are not liable for loss of profit, loss of business, loss of revenue, loss of opportunity, loss of goodwill or indirect or consequential loss, to the fullest extent permitted by law.

Nothing in this section affects a consumer’s statutory rights.

Personal Information and Privacy

We process personal information for purposes including responding to enquiries, administering bookings, delivering courses, confirming attendance, maintaining assessment and certificate records, processing payments, preventing misuse and complying with legal obligations.

Personal information is handled in accordance with our Privacy Policy and applicable data-protection law.

Students must ensure that the information supplied to us is accurate and must inform us if important details change.

External Websites and Third-Party Services

Our website may contain links to third-party websites, payment services, accreditation organisations, clinics, trainers or external educational resources.

Links are provided for convenience and do not necessarily indicate endorsement. We do not control third-party websites and are not responsible for their availability, content, security, products, services or privacy practices.

Third-party services may be governed by their own terms and privacy policies.

Suspension and Termination

We may suspend or terminate website, account or course access where we reasonably believe that:

• These Terms have been materially breached;
• Account access has been shared;
• Course materials have been copied or distributed;
• Payment is overdue or has been reversed;
• False qualifications or information were supplied;
• There has been assessment misconduct;
• Continued access creates a safety, security or legal risk.

Where appropriate, we will provide notice and a reasonable opportunity to remedy the breach. Immediate suspension may be used where the matter is serious or urgent.

Events Outside Our Reasonable Control

We are not responsible for delay or failure caused by an event outside our reasonable control. Such events may include severe weather, epidemic or pandemic, government action, industrial action, transport disruption, power or internet failure, venue closure, civil disturbance, natural disaster, war, terrorism or trainer incapacity.

We will take reasonable steps to minimise disruption and will communicate material changes where reasonably possible.

Governing Law and Jurisdiction

These Terms and any non-contractual obligations arising from them are governed by the laws of England and Wales.

If you are a consumer resident in another part of the United Kingdom, you may also benefit from mandatory protections and may be entitled to bring proceedings in the courts applicable to your place of residence.

Business customers agree that the courts of England and Wales will have exclusive jurisdiction, unless otherwise agreed in writing.

Changes to These Terms

We may update these Terms where necessary to reflect changes to our services, business operations, payment processes, legal obligations or regulatory guidance.

The version applying to a course booking will normally be the version in effect when the booking was accepted, unless a change is required by law or is expressly agreed.

The latest website version will display its effective or last-updated date at the top of this page.

Contact Us

For questions, cancellation notices or concerns relating to these Terms and Conditions, please contact Harley Elite Academy Limited using the details below.